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Terms and Conditions

These terms and conditions apply to all car rental, motorbike rental, and tour services provided by Pink Gorilaz. By using our services, you agree to the terms outlined below.

General Terms and Conditions

  1. Booking and Reservation. All bookings are subject to availability. A reservation is confirmed only upon receipt of a deposit or full payment as agreed at the time of booking.
  2. Payment. Payment can be made via bank transfer or cash. Full payment must be settled before or at the start of the service unless otherwise arranged in writing.
  3. Cancellation and Refunds. Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee. Refunds are processed at the discretion of Pink Gorilaz based on the circumstances of the cancellation.
  4. Liability. Pink Gorilaz is not liable for loss, damage, or injury arising from the use of our vehicles or participation in our tours, except where caused by proven negligence on our part. Customers are advised to secure their own travel insurance.
  5. Driver Conduct. Our drivers are licensed professionals. Any request that violates local traffic laws or endangers safety will be refused.
  6. Changes to Itinerary. Tour itineraries may be adjusted due to weather, road conditions, or other unforeseen circumstances. Pink Gorilaz will make reasonable efforts to provide equivalent alternatives.
  7. Personal Belongings. Customers are responsible for their personal belongings. Pink Gorilaz accepts no responsibility for items left in vehicles or at tour locations.

Motorbike Rental Terms and Conditions

  1. Eligibility. Renters must hold a valid international or Indonesian driving licence appropriate for the motorcycle category. The licence must be presented at the time of rental.
  2. Security Deposit. A refundable security deposit is required before the motorbike is released. The deposit amount will be communicated at the time of booking.
  3. Helmet Use. Helmets are provided and must be worn at all times while operating the motorbike, in compliance with Indonesian law.
  4. Condition of the Motorbike. The motorbike is rented in good working condition. Any pre-existing damage must be noted on the rental agreement before departure. The renter is responsible for damage incurred during the rental period.
  5. Fuel. The motorbike is supplied with a nominal amount of fuel. The renter is responsible for refuelling during the rental period.
  6. Return. The motorbike must be returned at the agreed time and location. Late returns may incur additional charges.
  7. Prohibited Use. The motorbike must not be used for racing, off-road riding (unless explicitly permitted), or any illegal activity. Subletting the motorbike to a third party is prohibited.

For questions about these terms, please contact us.